FAQ
Find answers to questions commonly-asked by Avery® Brand & Print™ customers.
Here we have collected the answers to the most often asked questions from our customers. When you encounter a problem we recommend browsing through the questions and their answers. In most cases you will find a solution to your problem here.
1. General Information
2. Product Designer
3. Ordering
4. Payment
5. Delivery
6. Applying Laptop Skins
7. Returns and Replacements
8. Support
1. General Information
Q: What is Avery® Brand & Print™?
A: Avery® Brand & Print™ is an on-line service designed to make it easier for you to use your existing Brand, imagery & logos and get high quality printed materials such as business cards, laptop skins, binders, self-adhesive posters or labels. The on-line design tool makes it so much easier to create your own products and have them printed on professional Avery supplies and shipped to you when you want them and in convenient quantities.
Q: What software is required?
A: Adobe® Flash® Player and Adobe® Reader are required to use the online product designer. Download the latest versions for free from the Adobe Web site: www.adobe.com
Q: Where can I get free downloadable software of Avery?
A: Avery® Brand & Print™ is a web-to-print service of Avery that prints your products for you. If you bought blank Avery labels and want to print yourself, please go to www.avery.co.uk to get your free Avery software.
2. Product Designer
Q: Which image formats can I upload?
A: You can upload JPG, JPEG, GIF and PNG formats, or you select one of the free high resolution images in the Avery® Brand & Print™ gallery.
Q: Can I upload images in CMYK?
A: Yes, Our design software accepts both RGB and CMYK images.
Q: What is the maximum file size I can upload?
A: The maximum file size that you can upload is 15 Mb.
Q: What resolution do my images need to be?
A: To get a good end result the minimum image resolution is 150 DPI.
Q: I can not find my laptop model in the list - what can I do?
A: Although we strive to cover all major laptop brands and models it can happen that your model is not in. In this case, you can select the model option ‘Laptop not found?’ and then select the model size that best fits your laptop. Also please provide us your laptop brand and model so we can add it in the near future.
Q: How do I ensure that the colour of the printed product is what I am expecting?
A: We do everything we can to get an accurate match based on your uploaded images. If you have specific colour needs, we suggest that you order one product as a test before placing the entire order. Please see Terms and Conditions of Order for more details regarding layout and colour accuracy.
Q: Is it possible to save my design?
A: Yes, you can save your designs and view, edit and re-order them at any time in 'My Designs'.
3. Ordering
Q: How will I know that my order had been successful?
A: You will receive a confirmation email straight after placing your order. If you do not receive an email within 1 working day of placing your order, send us an email at averybrandandprint@eu.averydennison.com and we'll get on it straight away & track your order.
Q: Can I cancel or change my order?
A: After you place your order, your products will immediately be put into our production queue – this means that cancellations or corrections are often not possible. However, in the event you discover an error, contact us immediately, and we’ll do what we can to help. Orders that have already started printing cannot be changed – sorry!
4. Payment
Q: What payment methods do you accept?
A: You can pay by credit or debit card. We accept MasterCard, Maestro, Visa, Visa Electron and American Express.
Q: I am getting error messages when I input my payment information. What am I doing wrong?
A: Unless you get a confirmation that your order went through, your credit card will not be charged. Please make sure that both the name and billing address match what is on file for the credit card you are using, as a mismatch will cause an error.
Q: Can my employees use a corporate Purchasing card (P-card)?
A: At this time we are not able to support P-cards.
5. Delivery
Q: How long will my order take to arrive?
A: Orders placed after 3pm are counted as orders for the following day. We deliver all orders in 7-10 working days.
Q: How will my order be shipped?
A: Your order will be shipped via express service. We carefully pack all items to ensure they arrive at your desk in great condition and just as expected!
Q: To which countries can I ship?
A: We currently ship to UK, Ireland, Belgium, France, Germany, Guernsey, Italy, Jersey, Luxembourg, Netherlands and Spain.
Q: Can I ship to a different address from my billing address?
A: Yes, you can ship to another address. Just select or fill out additional shipping address on the checkout page or in 'My Account'.
Q: If I order a variety of products offered on the site, will they all arrive at the same time?
A: We'd like to ensure that you receive your order in the quickest time available, therefore, we may send your order in separate shipments, as soon as they are ready. You still only pay 1 charge for shipping!
6. Applying Laptop Skins
Q: How do I best apply my laptop skin?
A: For the best results we suggest you visit our instructions section.
Q: Will I be able to remove my laptop skin?
A: Yes – our material is specifically developed for laptop surfaces. As long as your laptop is not damaged, the skin will be easy to apply and remove.
Q: Can I re-use my laptop skin?
A: No, the adhesive of the laptop skin is developed for single use.
Q: What if my laptop skin gets dirty?
A: Your laptop skin is laminated with a high quality vinyl which protects your image. Any dirt that may get on the laptop skin can be removed using a clean damp washcloth.
7. Returns and Replacements
Q: Can I return an order which I have received?
A: We use high standards of care in handling your order. If you are not satisfied with any aspect of your order, please contact us directly so that we have the opportunity to fix any issues. As all products are made to order, we are unable to take returns of non-defective product such as spelling, grammatical errors, or customer selected finish made during the design stage, or low quality images uploaded by our customers. Therefore, please check the accuracy of your design prior to submitting your order.
8. Support
Q: Where do I go if I need more help?
A: If you have any questions or issues, reach our Customer Service Center by sending an email to: averybrandandprint@eu.averydennison.com or phone: +44 (0) 800 587 0878 for immediate assistance.
